TikTok shop returns

[loncell]

So I bought something from TikTok shop but after a week of waiting tracking just keeps saying,

Waiting for courier collection. I got an Evri tracking but its been a week and still not been sent.

I contacted the seller who sends me a message saying couriers lost it or something like that and I have to apply for a refund.

When I goes to the purchased item it says apply for refund here I click on it but I've only got a section that says,

Reason for returning goods

Do I click on 1 of 2 options ?. I'm just wondering what's on the next page, will I be faced with a please send the item back page ?
I'm just wondering if it's a scammers way out of not coughing up

 

[HiTecK]

"To request a refund on TikTok Shop, navigate to your "Orders" in the app, select the relevant order, and choose "Request Return/Refund". You'll need to specify a reason for the return and may need to provide supporting evidence like photos. After submitting, the seller will review and process the refund, which may take 5-7 business days to be reflected in your account.


Detailed Steps:
Access Orders: Go to your TikTok profile and find the "Orders" section.
Select Order: Choose the specific order you want to return or for which you want a refund.
Request Return/Refund: Click on "Request Return/Refund" and select the appropriate reason for your return (e.g., product issues, incorrect item, change of mind).
Provide Details: You may need to upload photos or other evidence to support your request.
Submit Request: Once you've provided the necessary information, submit your request.
Wait for Seller Review: The seller will review your request and may approve it, reject it, or request further information.
Return the Item (if required): If your return is approved, you may need to ship the item back to the seller using a provided shipping label.
Refund Processing: After the seller receives the returned item (if applicable) or approves the refund, it will be processed, which can take 5-7 business days. "

 

[loncell]

Thanks, I just wasn't sure that if I clicked on return item I'd be faced with a returns label or something

 

[loncell]

Well I thought I'd be sorted but no
I click on Request Refund
I'm faced with the below
No matter if I select
No Reason
No longer Needed
Both take me to a purchase a returns label page

 

[loncell]

I've asked the guy about 20 times he just keeps saying in that broken Chinese text Dear Friend ....please request refund

 

[loncell]

30 minutes later after saying sort it or I'll raise it with TikTok trackings changed number and status to
We've got your parcel but he told me logistics have lost your parcel
Not an ffff'ing clue now